Online Purchases & Returns

ONLINE RETURNS

Items purchased through www.25southboutiques.com can be returned within 7 days of receipt of delivered shipment for store credit only. 25 South Boutiques does not issue refunds. Your Boutique Store Credit has no expiration.

Client must contact 25 South for return approval. If the return is not approved first, the return shipment will not be accepted. Please allow 24-48 hours for Customer Service to respond to all return inquiries. Returns are accepted by mail. Clients are responsible for return shipping costs. When shipping a return by mail, the following rules must be followed:

  • Items must be returned unused, unworn, unwashed and undamaged.

  • It is very important to notify us of your return prior to shipping it. If we do not receive your notification, your return will not be approved.

  • Return items in their original packaging with ALL tags attached. Packaging may include hangers, plastic wrap, boxes, warranty cards, accessories and dust bags. If ANY tags or packaging are missing, broken off or damaged, 25 South Boutiques reserves the right to not accept the return.

Some items are not eligible for return either online or in person. These include:

  • Sale or discounted merchandise. FINAL SALE
  • Gowns, cocktail & evening attire. FINAL SALE
  • Swimwear and intimates, including bras and bralettes. FINAL SALE
  • Accessories, including jewelry, socks, belts, etc. FINAL SALE
  • Any item with a broken seal, removed tag or that has evidently been opened, used, or damaged. FINAL SALE

To be eligible for a return or exchange, your item must be unused and in the same condition in which you received it. You must contact 25 South for return approval. Please email hello@25southboutiques.com. Once it is approved, you will be sent instructions on where to ship the item.

Any item that is sent back without approval will not be accepted and will be returned to the sender.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

Once we receive your return, you will be notified through email about the status of your return/credit after the return has been fully processed.

 

ONLINE STORE CREDIT

If your return is approved, you will be emailed a store credit code in the amount of the item returned. This online store credit has no expiration. This credit is only applicable to online purchases and is not transferable to a gift certificate.

 

SHIPPING COSTS

When purchasing a shipping method, the shipping method chosen reflects the estimated delivery days of shipment; it does not include estimated time of order fulfillment. Please allow 1–4 business days for order fulfillment before the order ships! 

For online returns, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

If you receive store credit, the cost of shipping is not included in your store credit.

 

INTERNATIONAL SHIPPING

Shipping charges from your online order reflect the shipping method chosen for estimated delivery time, but does not include estimated time of order fulfillment. Please allow 1–4 business days for order fulfillment before the order ships.

Any additional international import fees for your order may vary depending on country. 25 South does not have knowledge of international duties. Please contact your shipping carrier to learn more about import duties.

 

SHIPPING DAMAGE

Unfortunately, we are not responsible for items damaged in the care of UPS, USPS, or any other carrier. Orders are shipped with insurance. We package each order with care and precision, making sure to prevent damage as much as we can. Thank you for your understanding.

 

ORDER FULFILLMENT

We are a brick-and-mortar business! Please allow 1–4 business days for order fulfillment before the order ships!

 

CONTACT US

If you have any questions on how to return your item to us, email us at hello@25southboutiques.com.